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Spam filters don't only apply to emails and Facebook already has one, of course, to stop fake account signups and posting of commercial spam. Nonetheless spam f
by native_samples 5y ago
Spam filters don't only apply to emails and Facebook already has one, of course, to stop fake account signups and posting of commercial spam. Nonetheless spam filters are a form of content classification. Yes, I'm saying that Facebook should just "give up" and stop trying to do political moderation on top of their pre-existing spam classification. This is not radical. For years they didn't do things like fact check posts or try to auto-classify racism, the site was fine. It was during this period that Facebook grew like crazy and took over the world, so clearly real users were happy with the level and type of content classification during this time.
You ask - isn't moderation the problem they're trying to solve. This gets to the heart of the matter. What is the actual problem Facebook are facing here?
I read the WSJ article and the quotes from the internal documents. To me the articles and documents are discussing this problem: their content moderation is very unreliable (10% error rate according to Zuck) therefore they have created a massive whitelist of famous people who would otherwise get random takedowns which would expose the arbitrary and flaky nature of the system. By their own telling this is unfair, unequal, runs counter to the site's founding principles and has led to bad things like lying to their own oversight board.
It's clear from this thread that some HN posters are reading it and seeing a different problem: content moderation isn't aggressive enough and stupid decisions, like labelling a discussion of paint as racist, should just apply to everyone without exception.
I think the actual problem is better interpreted the first way. Facebook created XCheck because their content moderation is horrifically unreliable. This is not inherent to the nature of automated decision making, as Gmail spam filtering shows - it works fine, is uncontroversial and makes users happy regardless of their politics. Rather, it's inherent to the extremely vague "rules" they're trying to enforce, which aren't really rules at all but rather an attempt to guess what might inflame political activists of various kinds, mostly on the left. But most people aren't activists. If they just rolled back their content policies to what they were seven or eight years ago, the NYT set would go berserk, but most other people wouldn't care much or would actively approve. After all, they didn't care before and Facebook's own documents show that their own userbase is making a sport out of mocking their terrible moderation.
Finally, you edited your comment to add a personal attack claiming I'm making "off topic political comments". There could be nothing more on-topic, as you must know from reading the article. The XCheck system exists to stop celebrities and politicians from being randomly whacked by an out of control auto-moderator system. A major source of controversy inside Facebook was when it was realized that the system was protecting political incumbents simply because they were more famous than their political challengers, thus giving the ruling parties a literal exemption from the rules that applied to other politicians. The political nature of the system and impact of moderation on politics is an overriding theme of concern throughout the documents. You can read the article for free if you sign in - that's how I did it.
- otterley 5y ago> For years they didn't do things like fact check posts or try to auto-classify racism, the site was fine. I’m not sure that I would consider any site that contains virally-spreading racism and falsehoods to be “fine,” but that’s just me, I guess. Even HN is full of BS, but at least it’s contained to comments and can’t be republished with the click of a button.
- native_samples 5y agoYes, but I'm a classical tech libertarian so my definition of fine is "it made lots of users happy". If you think Facebook is filled with bad content you could just not go there, obviously. Facebook's problem is that it has given in to the activist class that feels simply not going there is insufficient. Instead they feel a deep need to try and control people through communication and content platforms. This was historically understood to be a bad idea, exactly because the demands of such people are limitless. "Virally spreading falsehoods" is no different to the Chinese government's ban on "rumours", it's a category so vague that Facebook could spend every last cent they have on human moderators and you'd still consider the site to be filled with it. Especially because it's impossible to decide what is and isn't false: that's the root cause of this WSJ story! Their moderators keep disagreeing with each other and making embarrassing decisions, which is why they have a two-tier system where they try and protect famous people who could make a big noise from the worst of their random "falsehood detecting machine".
- lavabiopsy 5y agoI'm also baffled by this comment. Wouldn't that same reasoning also apply to moderation, i.e. if you think Facebook's moderation is bad, you should just not go there? How are they "controlling people" if you acknowledge that going there is voluntary? Also what if their moderation is what is making a lot of people happy? I really don't get what your complaint is, please be more clear. Edit: >it's impossible to decide what is and isn't false I can't agree with this, all organizations have to decide at one point what is false and what isn't, otherwise they have nothing to act on. It would be more convincing if you could suggest ways their moderators could resolve these disputes and determine what is actually true, because what you're suggesting sounds to me like they should just decide that everything is false all the time.