16 ms·
For the moment, let's ignore the discussion about opt-out vs. opt-in... If the fee is truly discretionary, then you should be able to go to the front desk and a
by ohazi 5y ago
For the moment, let's ignore the discussion about opt-out vs. opt-in... If the fee is truly discretionary, then you should be able to go to the front desk and ask them to remove the charge, and they should do so without a fuss.
Has anyone tried this? My suspicion is that you either can't actually do this, or that the staff have been instructed to make this difficult. In that case, it would obvious that the fee isn't actually optional, and the regulators should be having a field day.
- deleted 5y ago[deleted]
- chrisseaton 5y ago> My suspicion is that you either can't actually do this, or that the staff have been instructed to make this difficult. No I imagine they're extremely polite when you try to remove it - that way that get the charge from most people, and the few who actually care about 5% this way or that way will remove it and if you're polite to them you can try to avoid angering them while still getting it from the people who don't care.
- AnimalMuppet 5y agoIf they're smart, you're probably right. That would almost certainly be the best strategy. The question is, are they smart?
- nmstoker 5y agoI've done it occasionally in UK restaurants where the service clearly did not meet the level expected for the overall charge. It's certainly not a regular occurrence but equally it doesn't keep me up at night (it's optional, we don't have a warped view of tipping here and I wouldn't dream of withholding it unless the experience was undeniably poor)