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The problem is that it's completely a company's decision to make it easy to cancel and the vast majority of them make it as hard as they can. Just a few exampl
by dimmke 5y ago
The problem is that it's completely a company's decision to make it easy to cancel and the vast majority of them make it as hard as they can.
Just a few examples: Xbox Live, you can sign up online but to cancel you have to call them and justify to them why you don't want to use their service anymore. Also had to do that to cancel a credit card recently. I've heard its even worse with companies like Adobe or like you mentioned, news publications.
As a customer, because of our bad consumer protection laws it makes me very hesitant to start a subscription with a new company and I vastly prefer doing it through Apple if I can.
With Apple, it's easy to see when you have a subscription active and to stop it from auto renewing. If cancel flows are getting easier it's probably due to pressure from this existing.
- dimmke 5y agoI also wanted to add, I think a lot of the value that Apple adds should actually be things that are regulated by our government. For example, you should be able to cancel a service the same way you signed up. And a lot of the privacy stuff Apple does should be enshrined into law. It's pleasant as a consumer that at least one company operates this way, but it's terrible that most people don't even consider that our government should be the one doing this, not private companies.
- y4mi 5y agoUh, are you sure that Xbox sub issue is still there? I've recently unsubbed from it just through their web UI. While it was kinda annoying to get through their menus, it wasn't particularly bad either.