its by no means perfect, but compared to others where you have to dig deep in an faq for a support number, call up (during business hours), go through 3 people

its by no means perfect, but compared to others where you have to dig deep in an faq for a support number, call up (during business hours), go through 3 people who will try to sell you something else (once whilst trying to cancel a mobile contract because of a poor signal, I've even had accusations of not doing enough on my end to improve things), to then get to someone who will probably cancel your contract, its a step in the right direction at least