Think you'll be surprised how far the ideology of "the customer comes first" can take a company. If it was easy for me to unsubscribe, I'm not going to worry m

Think you'll be surprised how far the ideology of "the customer comes first" can take a company. If it was easy for me to unsubscribe, I'm not going to worry much about re-subscribing later. If you put me through an hour of faffing about in the hopes I give up then why would I ever come back.