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Cancelling direct spotify subscription is actually full of dark patterns: You click unsubscribe and are taken to new screen that presents you pricing plans and
by Andrew_nenakhov 5y ago
Cancelling direct spotify subscription is actually full of dark patterns:
You click unsubscribe and are taken to new screen that presents you pricing plans and is worded in such way that you think you already unsubscribed. I actually thought so and almost thought that I'm done. But no, decided to check and saw that I'm still subscribed.
Turned out, there are THREE consecutive screens where you need to successfully pick the correct option to really unsubscribe.
- bodge5000 5y agoits by no means perfect, but compared to others where you have to dig deep in an faq for a support number, call up (during business hours), go through 3 people who will try to sell you something else (once whilst trying to cancel a mobile contract because of a poor signal, I've even had accusations of not doing enough on my end to improve things), to then get to someone who will probably cancel your contract, its a step in the right direction at least