I think the article is right that execs at Apple don't see it. They are so used to being heroes and underdogs that it will be a major shock when they finally r

I think the article is right that execs at Apple don't see it. They are so used to being heroes and underdogs that it will be a major shock when they finally realize that people want to see them bleed over this. (Yes, I'm an Apple customer, I love some of their products.) Same goes for Google and soon Microsoft (again). There is a limit to how far one can abuse customers and developers and still be seen as the good guys