> You succeed by giving users what they want, not telling them what they should want This closing statement is missing so much context that it's misleading. W

> You succeed by giving users what they want, not telling them what they should want This closing statement is missing so much context that it's misleading. When you have more than a handful of users, their wants will eventually conflict, often directly. (Ex: Tabs on top vs Tabs on Bottom). Other times a majority of users will ask for things that provide fleeting short-term benefit but in the long-term could kill your product (ex: We need Flash support on Firefox Mobile). Telemetry and research helps you consider the needs of a silent majority, but it can alienate the vocal minority that proselytize your product. To appease both, you need to come up with a clear vision, validate it's right, and then ruthlessly steer your product toward it. If there is a vision for Firefox, I don't know what it is. So why, as a user, should accept Firefox's many faults today when Mozilla has failed to paint a clear picture of tomorrow?