This is why I roll my eyes anytime someone wants to "run government like a business". Government fundamentally must serve everyone, covering all the messy edge

This is why I roll my eyes anytime someone wants to "run government like a business". Government fundamentally must serve everyone, covering all the messy edge cases like unbanked people, and people who don't speak the native language. Businesses look for efficiencies and that often means limiting their services to specific groups or requiring many prerequisites (either stated or implied). Government doesn't have that luxury and therefore has to be some level of inefficient. That doesn't stop government from offering modern internet-based services, it just means they have to keep the fallback process as well. For example, I can do my annual license plate renewal online with a credit card from the comfort of my home. If I don't have a credit card I can also go down to the ministry of transport office and pay in cash. A business could easily decide having physical offices all over the province is grossly expensive and make a switch to online payments only. Government doesn't (and shouldn't) have that option.