DO does not have a good support channel. My droplet died. I couldn't reach it, and neither could the world. There was no emergency button for getting help. Just

DO does not have a good support channel. My droplet died. I couldn't reach it, and neither could the world. There was no emergency button for getting help. Just send in an email. After a small time window, I had to just delete and rebuild my droplet. Two days or so later, they got back to me and because I deleted it, they couldn't debug it. Two days to get back to me on a dead, non-reachable droplet. I don't think that is acceptable for anything running in production.