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Really great piece this article. Very good idea to have mapped the rants that have accumulated over time to the historical evolution of Firefox. It is often t

Really great piece this article. Very good idea to have mapped the rants that have accumulated over time to the historical evolution of Firefox. It is often that you hear that a minority of complainers are just adverse to change and that the majority agree with the stupid changes. But, in fact, the majority of person will disagree in silence and just switch to alternative solutions without a vocal complaint. So, it is important to listen to vocal complainers, even in minority, because most of the time they are your canaries in coal mines. The one in front of new problems, ready to give some of their time and energy to save you. An additional point not mentioned in the article is the general lost confidence with the Mozilla organisation that more and more looks like to use the Firefox cash cow to fund useless random activities and insipid Management.

guerrilla 5y ago
> But, in fact, the majority of person will disagree in silence and just switch to alternative solutions without a vocal complaint. That's an interesting point. The #1 Linux distribution on distrowatch for the last 12 month is now MX Linux, a non-systemd distro. Of course, the next 15 distros use systemd, so maybe that says nothing after all.
lavabiopsy 5y ago
>So, it is important to listen to vocal complainers, even in minority, Maybe in some cases this is true, but I can't agree with that in terms of taking product direction from social media. In my (anecdotal) experience with areas where I have expertise, the loud and vocal complainers are almost always completely wrong about something or missing some key piece of information. In fact the angrier and more emotional the complaining, the more likely it seems to me that the complaint is based on false information. Maybe I'll have to do a comprehensive study on this at some point. If you meant "listen" only in terms of hear what they have to say in order to educate them then sure, that can be important for marketing to explain product changes, but it's not a way to drive product changes.

guerrilla 5y ago

> But, in fact, the majority of person will disagree in silence and just switch to alternative solutions without a vocal complaint. That's an interesting point. The #1 Linux distribution on distrowatch for the last 12 month is now MX Linux, a non-systemd distro. Of course, the next 15 distros use systemd, so maybe that says nothing after all.

lavabiopsy 5y ago

>So, it is important to listen to vocal complainers, even in minority, Maybe in some cases this is true, but I can't agree with that in terms of taking product direction from social media. In my (anecdotal) experience with areas where I have expertise, the loud and vocal complainers are almost always completely wrong about something or missing some key piece of information. In fact the angrier and more emotional the complaining, the more likely it seems to me that the complaint is based on false information. Maybe I'll have to do a comprehensive study on this at some point. If you meant "listen" only in terms of hear what they have to say in order to educate them then sure, that can be important for marketing to explain product changes, but it's not a way to drive product changes.