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Who told you to call their customer support for a refund? AWS (and other cloud vendors) practically never refund. They will give out credits for their platform
by tsss 5y ago
Who told you to call their customer support for a refund? AWS (and other cloud vendors) practically never refund. They will give out credits for their platform but that won't help you much as a private individual who just lost hundreds of dollars.
- ratww 5y agoThat’s kind of a meme in HN and Reddit: there were a few public occasions where users were refunded and people now just assume AWS will also refund for every instance.
- scrollaway 5y agoI've never had a refund request rejected myself, and I've made multiple mistakes over multiple accounts. Even things such as "Hey, I forgot to turn off this ec2, i wanted to destroy it, any chance for a refund?"
- sofixa 5y agoThey always refund mistakes, of private individuals or companies.
- isbvhodnvemrwvn 5y agoThe first ones anyway. After that, not really.
- nucleardog 5y ago> Who told you to call their customer support for a refund? AWS (and other cloud vendors) practically never refund. I've gotten refunds about a half a dozen times now. Every time I've asked. One was for over a hundred thousand dollars. I've never paid for support, I have no contacts within the company (like are often necessary at places like Google), I literally just put in a support ticket asking for a refund and got a refund. They usually require some documentation/explanation of how you're going to avoid making the same mistake again (which is fair), but otherwise have been very cooperative.