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It’s incredibly easy to spend a lot of money on the cloud, indeed. I remember using Google Cloud’s translate API on a bunch of documents — it took several hours
by stingraycharles 5y ago
It’s incredibly easy to spend a lot of money on the cloud, indeed. I remember using Google Cloud’s translate API on a bunch of documents — it took several hours for the bill to pop up at $1500. This was a hobby / personal project of mine, Google did not refund it, because of course I should have read the pricing more carefully.
- dotancohen 5y agoThis is the advantage with AWS, they _will_ refund mistakes. I've seen it happen twice, and both times were resolved quickly with a rep on the phone. I've also once had an issue with my own personal account. Five minutes with a rep on the phone saved not my bank account, but my website and hosted services, because my credit card was cancelled and it would be another few months before I could get another.
- nobleach 5y agoAmazon as a company tends to side with the customer. Their whole mantra is that it's not worth chasing after x* amount of dollars. Now repeat offenses? No, you're not getting away with using their services for free. (You mention twice, but I imagine 4 or 5 times, and they're going to fault you without escalating the issue) *within reason... you're not going to serve up an app all month long and skip out on a million dollar bill.
- dehrmann 5y ago> Amazon as a company tends to side with the customer. Completely agree. Google might be learning parts of this with GCP, but historically, customer-obsessed isn't in Google's DNA.
- aoms 5y agoThis is Google style.. zero customer service