Or - and this is taking the opposite polemical position to yours - that designing systems without empathy is reprehensible. I lean more to the latter but that d

Or - and this is taking the opposite polemical position to yours - that designing systems without empathy is reprehensible. I lean more to the latter but that doesn't mean what you claim is entirely false either. It's not as simple as anyone paints it, and what's more, it's an area where short-term economic incentives are often drastically misaligned with both goals of personal autonomy and, more arguably, long-term success of a community and product. But unrestrained personal autonomy gets you 4chan. The real problem is trying to flatten the richness of human experience to fit through TweetBook+ (or whatever comes next). No easy answers and the problem ain't going away.