Yup. These type of quotas are often used for promotion opportunities, too, so the carrot on the stick is very tempting. If they can just push themselves a littl

Yup. These type of quotas are often used for promotion opportunities, too, so the carrot on the stick is very tempting. If they can just push themselves a little harder, they could make more money. If you push that to its extreme, you end up with people harming themselves quite a bit. Like you said, prisoner's dilemma.