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Another concern: If your app/website is available in a language, customers will expect support in that language.
by bckygldstn 5y ago
Another concern: If your app/website is available in a language, customers will expect support in that language.
- david_allison 5y agoFor consumer-facing apps, online translation, community support and screenshots work well enough that it's only a minor inconvenience. I do this over Facebook Messenger at least once per fortnight.
- RandallBrown 5y agoI've had lots of support conversations where the customer is typing in their own language while I type in English. Google Translate isn't perfect but it gets the ideas across well enough that we can usually resolve their issue.