You certainly see that in business. My corporate customers don't want to install anything on the desktop other than Office (and I don't think they like that ver

You certainly see that in business. My corporate customers don't want to install anything on the desktop other than Office (and I don't think they like that very much). This isn't new, I remember talking to the CIO of a big bank twenty years ago about this. On top of that users quite like software delivered through a browser as it allows them to bypass their IT department. From the consumer side it's more about costs, people will tolerate all sorts of shit as long as it's free.