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Just signed up for their beta and had a nice chat with what I think is one of the founders. I've used snapengage and olark in the past, have had small gripes wi

• nbashaw 15y ago
  I work at Olark - just out of curiosity, what could we do better?
  • massarog 15y ago
    Olark is a great product, only gripe (which isn't a big one) is that I liked having a photo next to my name in the chat box. I felt a photo went a long way when people could actually see who they were chatting with. I haven't used olark in over 6 months though so you may have added that feature in, I'm not sure.
    • nbashaw 15y ago
      Yes - haha we actually do have that now, but admittedly not as well-integrated into themes as groove has. It's something we'd like to work on more, but there are a couple other items on the roadmap that are much higher priority. Thanks so much for the feedback :)
  • kristofferR 15y ago
    It sucks that the "Powered by Olark" text is there even for paid accounts/that it is so big and it sucks even more that it can't be translated to other languages. English text on non-English websites looks incredible non-professional, so much so that even though I love all the other aspects of Olark I've considered switching. From my Norwegian customer's perspective it looks like a free script. A Norwegian company, Idium, is actually successfully charging 3500 USD for a live chat solution inferior to Olark, but since it's in Norwegian they're able to do it.
    • deleted 15y ago
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