I want to see more examples besides these two. My suspicion: open source is a red herring here, and all we're seeing is Google's longstanding culture of being t

I want to see more examples besides these two. My suspicion: open source is a red herring here, and all we're seeing is Google's longstanding culture of being terrible at support. This blog post is basically comparing two companies in different parts of the "standard" company life cycle: first make them love you, then make them use you, then ignore them[1]. Support in large companies is a high-leverage activity. To receive support you need leverage in terms of dollars spent per month. [1] In the past I've characterized this from the customer's perspective as https://merveilles.town/@akkartik/106742502781631361 https://merveilles.town/@akkartik/106742502781631361