To get a refund you have to call during business hours. They say they won't do it over email and have no way to do it from the web site. That's really lame, bu

To get a refund you have to call during business hours. They say they won't do it over email and have no way to do it from the web site. That's really lame, but what makes it damn near criminal is that they never answer the phone during business hours or return voice mail. They finally did issue me a refund after I sent them a strongly worded email.