Completely agree. Having to fix a bug yourself because the vendor doesn't care is annoying. Being stuck with a bug because the vendor still doesn't care is a

Completely agree. Having to fix a bug yourself because the vendor doesn't care is annoying. Being stuck with a bug because the vendor still doesn't care is a real problem. This is especially infuriating when the vendor is charging you six figures a year for a "support contract", but doesn't consider fixing bugs you find to be a form of support. In a just world you would get a discount on your support contract for bug fixes you make to their product.