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I'm in now way trying to bash on 99 designs, I'm just giving an honest account of my experience with them. I put up a contest on 99 designs for their lowest pa
by dglassan 15y ago
I'm in now way trying to bash on 99 designs, I'm just giving an honest account of my experience with them.
I put up a contest on 99 designs for their lowest package, the $295 one (I've heard that you get what you pay for, so if you're looking for more than ~15-20 designs for your contest, you should buy the more expensive packages). I also bought an admin template from themeforest for $20 that I needed the logo to match.
I'm not sure if I didn't communicate my idea clearly enough in the contest or even if I just didn't know what kind of logo I was looking for, but none of the logo's stood out to me when my contest was over. I ended up finding a unique font on some font site and it ended up fitting perfectly with what I had in mind so I created the logo myself.
I requested I get my money back guarantee from 99 designs, but never heard from them. I left them multiple messages and called their office multiple times during their business hours but they never answered or responded (You'd think that if a website is offering a money back guarantee and if they put their phone number up on their site that you would at least be able to get a hold of someone but I never heard from them at all).
Eventually I ended up getting my money back but I had to file a dispute with Paypal to get it.
EDIT: To answer your question, I created my logo myself.
- staunch 15y agoTo get a refund you have to call during business hours. They say they won't do it over email and have no way to do it from the web site. That's really lame, but what makes it damn near criminal is that they never answer the phone during business hours or return voice mail. They finally did issue me a refund after I sent them a strongly worded email.