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It sucks, but it's a cost of doing business. Physical retailers get shoplifters, we get friendly fraud. Fortunately, most people do the right thing and with t
by AussieWog93 5y ago
It sucks, but it's a cost of doing business. Physical retailers get shoplifters, we get friendly fraud.
Fortunately, most people do the right thing and with the mitigation strategies we have in place we lose only around 0.5% of revenue to (suspected) fraud.
eBay's ~10% processing fee makes a much, much bigger dent in our bottom line.
- Cullinet 5y agoI've forgotten the source but it was credible that over 50 percent of UK online purchases are returned. No way is this not costing everyone who tries to be a careful customer and choose wisely etc
- AussieWog93 5y agoI would be shocked if it where anywhere near that high. For us, it's around 2% on both of our businesses, and we have very generous returns policies!