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Count this as another anti-ebay opinion. My company (I) posted a used printer (HP Laser) for sale. In the listing I included the printer report showing the numb

Count this as another anti-ebay opinion. My company (I) posted a used printer (HP Laser) for sale. In the listing I included the printer report showing the number of pages printed. I even had USED in the description 3 times (and title once). The buyer filed a complaint that the printer wasn't new. I responded with "Of course it's not, look at the title & description." Ebay made us pay for them to ship it back and refund the money. When we got it back there were 2,000 more pages printed on it. I'll NEVER do any business through ebay. You are either braver then I or have a higher tolerance for bullshit then I do.

AussieWog93 5y ago
It sucks, but it's a cost of doing business. Physical retailers get shoplifters, we get friendly fraud. Fortunately, most people do the right thing and with the mitigation strategies we have in place we lose only around 0.5% of revenue to (suspected) fraud. eBay's ~10% processing fee makes a much, much bigger dent in our bottom line.
- Cullinet 5y ago
  I've forgotten the source but it was credible that over 50 percent of UK online purchases are returned. No way is this not costing everyone who tries to be a careful customer and choose wisely etc
  - AussieWog93 5y ago
    I would be shocked if it where anywhere near that high. For us, it's around 2% on both of our businesses, and we have very generous returns policies!
philpem 5y ago
Retail shops have to deal with similar. Basically they used you as a rental service, but used ebay's policies to force it through. When I worked retail, we used to get people buying cameras or lenses and using them for a weekend, then returning them under the 7-day "no quibble" refund policy. It wasn't uncommon for a camera or lens to come back with 10,000 shots taken. Best we could do with them is clean them up and sell them on as refurbished. A few went back to the manufacturer and came back as "factory refurbished".

AussieWog93 5y ago

It sucks, but it's a cost of doing business. Physical retailers get shoplifters, we get friendly fraud. Fortunately, most people do the right thing and with the mitigation strategies we have in place we lose only around 0.5% of revenue to (suspected) fraud. eBay's ~10% processing fee makes a much, much bigger dent in our bottom line.

Cullinet 5y ago
I've forgotten the source but it was credible that over 50 percent of UK online purchases are returned. No way is this not costing everyone who tries to be a careful customer and choose wisely etc
- AussieWog93 5y ago
  I would be shocked if it where anywhere near that high. For us, it's around 2% on both of our businesses, and we have very generous returns policies!

philpem 5y ago

Retail shops have to deal with similar. Basically they used you as a rental service, but used ebay's policies to force it through. When I worked retail, we used to get people buying cameras or lenses and using them for a weekend, then returning them under the 7-day "no quibble" refund policy. It wasn't uncommon for a camera or lens to come back with 10,000 shots taken. Best we could do with them is clean them up and sell them on as refurbished. A few went back to the manufacturer and came back as "factory refurbished".