3 ms·

Milk I buy by the gallon. Toner, I buy by the cartridge. There is no contract I sign when I buy it to leave 1/3 of the toner in the cartridge, and no implicit a

• gizmo 18y ago
  Yes, people would yell more about it if they knew. But it would not be the rational thing to do. After all, the only thing it would accomplish is that Brother will put less ink in the toner (or they'll lose money) and the last 300 pages or so will be of lower quality. That way the toner will be -empty- after the 3000 pages. Somehow, that's "fair"? Customers will get an inferior product and they'll definitely be happier. And if you ask them: if you can get a cartridge for the same price that doesn't print faded pages in the end, would you buy that instead? You'd hear "Yes!". But as soon as they hear there's free toner left after 3000 pages, they'll get outraged again. Irrationality at its best.
  • orib 18y ago
    Not at all. I buy the cartridge. I want to maximize it's utility. Brother is artificially placing restrictions to prevent this maximal utilization. It's good for their business, but so would sending someone with a club to force me to buy more toner whether I need it or not. Somewhere there's a limit to what's sane for a company to do. Either way, their good business is hurting my business by artificially preventing me from making maximal use of the supplies I buy. Workarounds are possible but annoying. I demand that I am allowed to actually use what I pay for without jumping through hoops.