> Why on earth would a manager be allowed to set tolerances like how you describe, tool or no tool? Because the tool allowed it. What you’re failing to grasp i

> Why on earth would a manager be allowed to set tolerances like how you describe, tool or no tool? Because the tool allowed it. What you’re failing to grasp is that UI has a massive influence on how humans behave. People see empty fields and think they should fill them out. Jira very frequently encourages over-specifying things by the ticket filer (it doesn’t hide fields by default and “helpful” human behavior is to provide as much info as possible). The second order effect is that the project managers realize they can add fields and people start filling them with data. This is great for visibility without having to poll all of the employees! Except now it’s garbage data because the wrong people are filling in the data or they are bad guesses and inevitably that rolls up into a report that causes problems later. Jira is a bad tool because it misleads both people and product managers into thinking they can get data from it that they realistically can’t.