There aren’t good integrated replacements. Any system that lacks a wysisyg interface for text is not a viable option. If copy and paste from Word doesn’t keep s

There aren’t good integrated replacements. Any system that lacks a wysisyg interface for text is not a viable option. If copy and paste from Word doesn’t keep some of the formatting, forget it. Our support board has customized forms. These forms create tickets that can seamlessly be moved to our scrum board once they are vetted. We use JQL to manage a lot of the boards we use. We have custom workflows for different ticket types. We use the comprehensive access controls to grant partial access to users based on custom roles. None of this rigidly enforces our workflows (aside form access control). Instead, it streamlines sharing information across departments. When it comes to a company wiki system, Confluence is extremely hard to beat. (I’ve use so many wiki systems. Dokuwiki is my goto.) All of these systems use a single user account. We use single sign-on, but we don’t have a large IT department to manage the dozens of services we access every day.