In my experience, it depends on the industry and company how competent their users will be. I've been a training (back when thinngs were in person) where a user

In my experience, it depends on the industry and company how competent their users will be. I've been a training (back when thinngs were in person) where a user started getting irate because their login wouldn't work to our software. The trainer walked over to see what was going on, and the user was trying to put their login credentials into their bank website instead of ours. These were sales people. So often, somewhere right above a chimp is where some of your users are.