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I work for AWS. We have an internal tracking system containing customer feature requests, and our service teams review them biweekly and they get prioritized by

I work for AWS. We have an internal tracking system containing customer feature requests, and our service teams review them biweekly and they get prioritized by product management. “Working backwards from the customer” is gospel here.

zxcvbn4038 5y ago
That is cool to know! For several years I have been tell the support people not to bother with feature requests because I didn’t think they went anyplace, maybe I’ll let them open them going forward.