Yes. The model number is J-U-N-I-P-E-R. You can argue that is was a software problem, not a hardware problem. This is wrong. It was a human problem. The humans

Yes. The model number is J-U-N-I-P-E-R. You can argue that is was a software problem, not a hardware problem. This is wrong. It was a human problem. The humans involved span the software and hardware and more across all models.