Sounds like a shitty experience for sure. I hope they've improved. The software support I've received has been enthusiastic and attentive. However, that of cour

Sounds like a shitty experience for sure. I hope they've improved. The software support I've received has been enthusiastic and attentive. However, that of course is just time for techs, whereas a hardware problem might be treated differently. Curious if anyone has interactions with them circa 2021. The System76 subreddit may also be useful: https://reddit.com/r/System76 https://reddit.com/r/System76