3 ms·
This is already a dilemma businesses face with reception desks. If you have only one receptionist, what happens when they take lunch or a bathroom break, and wh
by dhx 5y ago
This is already a dilemma businesses face with reception desks. If you have only one receptionist, what happens when they take lunch or a bathroom break, and what happens if they call in sick for the day?
There are a number of options for front desks (whether it be an office, hotel, museum, shop or otherwise):
1. Single worker on a 10-4 Mon-Fri schedule (reduced hours across all days) and the front desk is unstaffed at lunch and during bathroom breaks. Customers have to attend during reduced hours.
2. Two or more workers with overlapping hours most of the week, but occasionally they are by themselves. There is always at least one worker at the front desk (whilst others are taking lunch or not working that day).
3. On one day of the week, another person sits at the front desk (and performs another role the other 3 days of the week they're working).
4. The business no longer has a staffed front desk. If someone is visiting you in an office, you collect them from the lobby/waiting area.
- kodah 5y agoI can imagine that good will may sustain options 1-3 temporarily, but I also imagine (in the specific case of assistants and receptionists) that high tech firms will seek to remedy these problems through automation which yields option 4 long term (Cortana, Alexa, Google Assistant). It seems like we're on a course to reach a point where we replace more jobs than we add, or that the education ceiling to do the job that it's replaced with is too high (eg: it's technically advanced).