> To be fair, Developers are getting slammed with their responsibilities too. At one time it used to be that they could just know one programming language reall

> To be fair, Developers are getting slammed with their responsibilities too. At one time it used to be that they could just know one programming language really well, like java, compile their code and hand it off to QA. Oh no, responsibilities! Meh, the days of throwing a tarball to QA and log off at 5pm are gone, thankfully. Some organizations empower their ops team to close support tickets by just saying "not enough information to diagnose a problem". I've seen with my own eyes team metrics improvement (SLAs etc) by just counting the time the ticket was "in progress" to the ops team instead of waiting for the developer (or customer, whether internal or external) to reply.