Companies are like good software: there should be well defined interfaces. Without them, communication as says the article is "many to many". This leaves a lot

Companies are like good software: there should be well defined interfaces. Without them, communication as says the article is "many to many". This leaves a lot of leeway for those who use information for their own profit. And this includes management: "are you telling me you are not aware [you should have done this | we work like that | of this email from customer]?"