3 ms·

Here's actual data: https://mcbroken.com/ https://mcbroken.com/ As of my posting: 9.73% overall Currently Broken (all locations), 28.57% in New York, 18.75% in

Here's actual data: https://mcbroken.com/ https://mcbroken.com/ As of my posting: 9.73% overall Currently Broken (all locations), 28.57% in New York, 18.75% in Seattle, 17.95% in Philadelphia, 17.74% in Houston, 16.36% in Dallas, 13.79% in Phoenix

cmckn 5y ago
I don't really have any way to contextualize these rates -- like how often is the Icee machine at 7-11 down? 30% is definitely crazy high, though. Would love to see it broken down by franchises, because I'd wager that the machine is out more often at specific locations.
- hadlock 5y ago
  Generally commercial/industrial grade equipment has an uptime measured in 9s, the only time it goes down is during scheduled maintenance. When was the last time you ordered french fries and they told you "our french frier is out" or "sorry we're not serving burgers today, the grill is down". The main failure mode for this device is in the automated nightly sterilization process. Granted, this ice cream machine is pretty complex, it basically autoclaves itself at medium/high pressure nightly to sterilize any residual dairy mix, but it's well documented that the failures caused by the autoclaving process could be fixed with a couple of small changes. Even without these improvements, the machines could be user serviceable with better error codes. It's not completely air tight case against the manufacturer wanting more maintenance revenue, but the FTC certainly has enough evidence to go investigate further.
  - sumtechguy 5y ago
    What is more crazy is the mcd's let it go on this long... They are the kind of whale customer you hate to get. They order tons of stuff from you but if they jump you are in a world of hurt. This should have been along the lines of the mcd's CEO calls the Taylor CEO and says 'fix it' and that is the end of the call.

3 ms·

Here's actual data: https://mcbroken.com/ https://mcbroken.com/ As of my posting: 9.73% overall Currently Broken (all locations), 28.57% in New York, 18.75% in

by bretpiatt 5y ago

cmckn 5y ago
I don't really have any way to contextualize these rates -- like how often is the Icee machine at 7-11 down? 30% is definitely crazy high, though. Would love to see it broken down by franchises, because I'd wager that the machine is out more often at specific locations.
- hadlock 5y ago
  Generally commercial/industrial grade equipment has an uptime measured in 9s, the only time it goes down is during scheduled maintenance. When was the last time you ordered french fries and they told you "our french frier is out" or "sorry we're not serving burgers today, the grill is down". The main failure mode for this device is in the automated nightly sterilization process. Granted, this ice cream machine is pretty complex, it basically autoclaves itself at medium/high pressure nightly to sterilize any residual dairy mix, but it's well documented that the failures caused by the autoclaving process could be fixed with a couple of small changes. Even without these improvements, the machines could be user serviceable with better error codes. It's not completely air tight case against the manufacturer wanting more maintenance revenue, but the FTC certainly has enough evidence to go investigate further.
  - sumtechguy 5y ago
    What is more crazy is the mcd's let it go on this long... They are the kind of whale customer you hate to get. They order tons of stuff from you but if they jump you are in a world of hurt. This should have been along the lines of the mcd's CEO calls the Taylor CEO and says 'fix it' and that is the end of the call.