I believe your assessment of the agreement is flawed. Application developers are not our users. You're our tenants. We provide highly available housing for your

I believe your assessment of the agreement is flawed. Application developers are not our users. You're our tenants. We provide highly available housing for your projects. We keep the lights on, we keep walls standing and we make sure the roof doesn't leak. We also provide APIs for you to interact with. When those things fail, we are responsible. When your code doesn't run in the test environment where everyone else's does, that's not our job. I'll help you but at my convenience because I have other things to do. Of your app fails in the middle of the night, that's your responsibility. If it's an infra problem, then it's on me. We don't ask you to tune the network or balance the cluster or ask you why the daemon sets are failing, right? If this was a shared responsibility, you'd be helping with the core too but I can almost guarantee that's not happening. (Some of my eng peers do but the vast majority think or it as a black box.)