I always preach to people that they have to make it easy for others to help them. Don’t just say “it doesn’t work” and expect them to analyze the issue and take

I always preach to people that they have to make it easy for others to help them. Don’t just say “it doesn’t work” and expect them to analyze the issue and take care of things. Instead provide information what you did, send log files, screenshots and whatever other information you may have. I think the people most likely to fall into the “it doesn’t work” category are people who don’t have much experience troubleshooting difficult problems. In the end it’s about compassion and understanding of each other. Unfortunately in a lot of companies the only direction people are getting is “get it done on time”. It’s rare that management asks people to have empathy for each other.