I've done abuse handling, so I've had to give all kinds of bad news to people after cutting them off from the internet. Some percentage of people are always goi

I've done abuse handling, so I've had to give all kinds of bad news to people after cutting them off from the internet. Some percentage of people are always going to be unreasonable, but the vast majority are glad they found out and we stepped in, even when it means they now have to take their PC into a shop, leave it offline until their nephew comes over, or pay their contractor to come in and get the infected machines off their network. It helps that these days most people have the cell network for a backup and they can still get their social media fix