The article has examples. It's not about emails "sounding" one way but "actually" not being that way, it's about how different people perceive the same email (t

The article has examples. It's not about emails "sounding" one way but "actually" not being that way, it's about how different people perceive the same email (the recipient versus outside parties). > We asked them questions about the email and then asked objective observers to read the same messages. We found people who had received the emails directly rated the messages far more negatively than did the observers. > Many were outwardly civil and even polite: “We acknowledge that our request has a very short timeline and certainly appreciate that you are very busy.” Or, “Just wondering why no update has been received. No news is good news hopefully!”