> A&A are amazing They really are. Their phones are picked up almost immediately. The person you get to speak to is technically competent. E.g. if you call sal

> A&A are amazing They really are. Their phones are picked up almost immediately. The person you get to speak to is technically competent. E.g. if you call sales, you often get the head of sales. A&A target geeks; they provide an IRC channel that is populated with knowledgeable geeks (as well as A&A support people). This is my first port of call for technical issues, because I prefer not to burden their support people if that's avoidable. Also because I think an IRC chat is an easier way of dealing with a technical issue than a phone-call, on the whole.