One memorable time I was chatting to A&A on IRC whilst giving my mother mother-friendly translations and more detailed instructions over the phone. Excellent su

One memorable time I was chatting to A&A on IRC whilst giving my mother mother-friendly translations and more detailed instructions over the phone. Excellent support, better than I've had professionally. The best part is that if you have a physical problem with the line they pester BT Openreach full time to fix it. Like, the job that you usually do trying to get an ISP to fix a problem. They write very detailed, technical emails to BT internally and copy you in. In my (mother's) case the issue was with someone plugging something in the wrong way around in the exchange. Yes, they're more expensive, but you really do get what you pay for.