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I've just moved house and I'm waiting for A&A to connect me up. I've had some issues because BT Wholesale and Openreach disagree on whether or not I can have FT

I've just moved house and I'm waiting for A&A to connect me up. I've had some issues because BT Wholesale and Openreach disagree on whether or not I can have FTTC. (I can, the previous owners had it). I've had excellent support so far. It's a breath of fresh air to be able to go to a website, see an email address on it, fire off an email to them, and get a very fast response. None of these god awful web forms whos entire purpose is to try to stop you from actually speaking to a human being. I've also logged on to IRC and got some help there too.

azalemeth 5y ago
One memorable time I was chatting to A&A on IRC whilst giving my mother mother-friendly translations and more detailed instructions over the phone. Excellent support, better than I've had professionally. The best part is that if you have a physical problem with the line they pester BT Openreach full time to fix it. Like, the job that you usually do trying to get an ISP to fix a problem. They write very detailed, technical emails to BT internally and copy you in. In my (mother's) case the issue was with someone plugging something in the wrong way around in the exchange. Yes, they're more expensive, but you really do get what you pay for.