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And in turn, the Kytch device is an attempt to crack the trade secrets of the Taylor machines requiring service calls. I have a hard time rooting for either sid
by drewzero1 5y ago
And in turn, the Kytch device is an attempt to crack the trade secrets of the Taylor machines requiring service calls. I have a hard time rooting for either side on this one.
- atoav 5y agoWait do I get this right: Company A builds a machine that breaks constantly and requires a lot of service — most of which people could do on site, but they can't because the error messages are not communicating anything. Company B developed a device to read and display those error messages so the owners (?) of the machine can decide whether they fix it themselves or call support. If I got this right I'd definitly be rooting for company B, because it offers a service that helps, while Company A apparently is afraid of not being able to compete if they just sell a working product instead of milking their customer via resource- and time-wasting service calls. Which one of the two is that famous "innovation" capitalism is said to be good at producing?
- lsaferite 5y agoYou should add that Company A acquired the device from Company B so they could figure out how to make it not work (we all know that's their objective).
- deleted 5y ago[deleted]
- drewzero1 5y agoYeah, that's absolutely fair. I was referring specifically to the keeping of trade secrets on both sides here. I really do respect Kytch for breaking into these machines, but I don't like the way they have to fight to keep it to themselves. (Then again, it's really sh---y that Taylor is trying to maintain power by making their own Kytch-like device, or to block it from working at all. So I guess I'm convinced they're the bad guys here.)