I'm from Uruguay and here we've got an app called PedidosYa which is basically UberEats but localized, and its engaging in some really dodgy shit when it comes

I'm from Uruguay and here we've got an app called PedidosYa which is basically UberEats but localized, and its engaging in some really dodgy shit when it comes to getting refunds, cancelling orders, or getting help on anything. If you click on 'get help' it opens a few pre-built response trees that always lead to a version of "sorry we can't do anything to help, also no, you can't talk to a human"; except for one and that's the "My order never arrived and I want a refund" option. It opens a chat that has the following features: It is a web-app inside of the app you were already on, so its laggy as hell, and text isn't rendered in any way you'd call acceptable; It has some weird cache thing where if you press the back button on your phone, the whole interaction is discarded and you have to go through the whole process all over again, new support rep, write your issue description and explain everything again (can't copy nor paste messages!), etc. Same result if your phone locks due to waiting for 16 minutes to get help; Also you can't get your money back! You get a coupon for next time, and those are only for pre-determined denominations, you only get one, and it is rounded down, complete BS. This is, I think, engineered to be as deficient as possible, not an accident at all.