In the rare instances I've used them, i felt like they did the easy parts that I would have been fine doing, and didnt solve the actual problems I had - lack of

In the rare instances I've used them, i felt like they did the easy parts that I would have been fine doing, and didnt solve the actual problems I had - lack of familiarity with where I was going, flight options, etc. I find this with lots of services. The help they provide is superficial and basically covers the easiest or most mechanical part of the task. But the actual intellectual part, they want to leave up to you. I'd much rather get my hand held on the decision making part, then filling out the form or whatever that may be annoying but is not particularly hard, even if it's the first time. Ironically, in my business, I find it challenging to get people to trust you to give advice, they would rather come with a pre-determined, usually wrong, plan, and try to get me to implement it and take responsibility for the outcome. Which is maybe why services end up being more superficial, because people would rather tell someone else what to do than defer to expertise