This being the internet, EJ has received an uncharacteristic amount of sympathy [1]. This is particularly true when considering that no pictures have been poste

This being the internet, EJ has received an uncharacteristic amount of sympathy [1]. This is particularly true when considering that no pictures have been posted, so her eloquent writing was the only tool evoking emotional involvement and trust from the reader. My main issue with this post mortem is that, as you indirectly pointed out, it comes across as a bit self-entitled. Yes, AirBnB was slow to react and set things straight, but they still did the right thing, when they truly weren't obliged to. What happened to EJ is extremely unfortunate, but it was only marginally AirBnB's responsibility. Her public outcry and the consequent reaction of an anonymous crowd, was even less AirBnB's fault. In short, it's a sad story all around, and one that can be studied to learn valuable PR lessons. The outcome is as good as it's going to get though, whether EJ thinks it's adeguate or not, so it may not be a bad idea to move on. Of course she may not be in the right state of mind to come to that sensible conclusion. I truly feel sorry for her, but I won't look forward to "coming back here in search of answers to the many questions that loom large." 1. Deservedly so. Even though, I can't help but suspect that if the blogger was a guy, most people would have invited him to "grow a pair" from the very first post. Nevertheless, it's refreshing to see the outpour of support she has received.