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FYI the UK's government digital service tries to make sure each government service does usability testing as part of their service assessment https://www.gov.u
by rt456 5y ago
FYI the UK's government digital service tries to make sure each government service does usability testing as part of their service assessment
https://www.gov.uk/service-manual/user-research/using-moderated-usability-testing https://www.gov.uk/service-manual/user-research/using-modera...
- aix1 5y agoI can't say whether it's solely attributable to the use of usability testing, but I have to say that I find UK govt's online services very smooth to interact with. Head & shoulders above the average.