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When I was a case worker that was one of my go-to's to get back control of a call. Turning the volume down on someone who's screaming at you over the phone make
by nefitty 5y ago
When I was a case worker that was one of my go-to's to get back control of a call. Turning the volume down on someone who's screaming at you over the phone makes them seem so small and reminded me that they can't hurt me. Stress goes down quickly.