Hah, tell me about it. We were unable to give them more money (buy more seats), and our urgent support request was open for a week. Turns out (from a moment's

Hah, tell me about it. We were unable to give them more money (buy more seats), and our urgent support request was open for a week. Turns out (from a moment's console snooping) it was a straightforward REST call that was missing a body parameter, so a simple 'curl' fixed the issue for us. But I wonder... how long they were actively hurting their business? And how did a serious bug like that get into production? What does that say about their systems?