Sounds like the business wasn't willing to pay vital staff to be on call, so why should the worker have their life outside work be impacted without suitable com

Sounds like the business wasn't willing to pay vital staff to be on call, so why should the worker have their life outside work be impacted without suitable compensation? Having 24hr operations without adequate technical support is 100% the fault of management. This is why on call exists. What if their worker had been drinking, or awake for 36 hours, but decided to head into the office to help out the team? There is plenty of caselaw on this very circumstance when people are killed or get arrested.